Evening Store Manager
To ensure smooth daily store operations. Is a store co-manager and member of the Workers’ Collective. They are responsible for ensuring the excellent daily operations, prompt and friendly customer service, and a well maintained store appearance. Complete daily closing procedures.
Full-time hourly, 40 hours per week. Reports to Board of Directors.
Working and running the register and computer, as needed.
Provide support to night time volunteer staff.
Complete any receiving, stocking, and rotation of products that was not finished by the daytime shifts.
Update pricing and price lists.
Enforce the Coop’s policies and procedures.
Be prepared to address or answer questions of members and customers.
Act as a liaison to members and customers.
Be aware of the conditions of Coop; complete or make aware tasks, maintenance, etc. that need to be done.
Help with inventory (stocking shelves and produce, etc.). Participate in quarterly inventories.
General Management Duties
Count register money and monitor change levels.
Staff register when necessary.
Coordinate bank deposits with other managers.
Maintain facility cleanliness and functionality.
Collaborate with paid staff and volunteers.
Create monthly reports for the Board of Directors and attend monthly Board meetings.
Participate in weekly Workers’ Collective meetings.
Collaborate with co-managers to meet individual department and shared goals, maintain accountability, enforce Riverwest Co-op policies, and identify areas of improvement.
Participate in at least one standing committee, determined by WC consensus.
Participation in hiring committees, as needed.
Treat people fairly, consistently, and with respect, upholding the co-op’s inclusivity statement.
Answer questions and concerns of members, customers, and volunteers.
Address suggestions and complaints of members, customers and volunteers in a timely manner.
Work well with people of a wide range of skills and personalities.
Closing out the credit card and quest card terminals.
Counting down the drawer, printing night time reports, and securing the night deposit.
Ensuring that all the lights are turned off, the bathroom is clean, the outdoor chairs and tables are locked and the trash is removed.
Setting the alarm system and securing the building.
Management experience preferred.
Self-motivated and ability to make quick decisions.
Ability to clearly communicate with volunteers, co-workers, and members, and be open to feedback. Ability to provide support and training to volunteers.
Organizational skills – ability to prioritize tasks and maintain focus in a fast-paced environment.
Customer service experience
Money handling experience
Ability to follow established standard operating procedures.
Ability to work a variety of shifts including weekends, and holidays.
Salary and Benefits
Starting wage is $14/hour (equates to an annual salary of about $29,120).
Benefits include vacation, PTO, and flexible schedule. Perks include store discounts, shift meals.
Along with your cover letter, resume and 2-3 references, also include your answers to the following two essay questions
In your opinion, describe a well-run cooperative grocery store and cafe with consensus-based management collective. Be specific.
Describe a time when you were in a difficult position with a customer, client, etc. (examples: disagreement, not following rules, emotional outburst, etc.). How did you handle this situation?