Evening Store Manager

Purpose

To ensure smooth daily store operations. Is a store co-manager and member of the Workers’ Collective. They are responsible for ensuring the excellent daily operations, prompt and friendly customer service, and a well maintained store appearance. Complete daily closing procedures.

Status

Full-time hourly, 40 hours per week. Reports to Board of Directors.


Store Operations 

  • Working and running the register and computer, as needed.

  • Provide support to night time volunteer staff.

  • Complete any receiving, stocking, and rotation of products that was not finished by the daytime shifts.

  • Update pricing and price lists. 


Operations

  • Enforce the Co­op’s policies and procedures. 

  • Be prepared to address or answer questions of members and customers. 

  • Act as a liaison to members and customers. 

  • Be aware of the conditions of Co­op; complete or make aware tasks, maintenance, etc. that need to be done. 

  • Help with inventory (stocking shelves and produce, etc.). Participate in quarterly inventories. 


General Management Duties

  • Count register money and monitor change levels.

  • Staff register when necessary.

  • Coordinate bank deposits with other managers.

  • Maintain facility cleanliness and functionality.

  • Collaborate with paid staff and volunteers.

  • Create monthly reports for the Board of Directors and attend monthly Board meetings.

  • Participate in weekly Workers’ Collective meetings.

  • Collaborate with co-managers to meet individual department and shared goals, maintain accountability, enforce Riverwest Co-op policies, and identify areas of improvement.

  • Participate in at least one standing committee, determined by WC consensus.

  • Participation in hiring committees, as needed.


Customer Service

  • Treat people fairly, consistently, and with respect, upholding the co-op’s inclusivity statement. 

  • Answer questions and concerns of members, customers, and volunteers.

  • Address suggestions and complaints of members, customers and volunteers in a timely manner.

  • Work well with people of a wide range of skills and personalities.


Closing Procedures

  • Closing out the credit card and quest card terminals. 

  • Counting down the drawer, printing night time reports, and securing the night deposit.

  • Ensuring that all the lights are turned off, the bathroom is clean, the outdoor chairs and tables are locked and the trash is removed. 

  • Setting the alarm system and securing the building. 


Qualifications

  • Management experience preferred.

  • Self-motivated and ability to make quick decisions.

  • Ability to clearly communicate with volunteers, co-workers, and members, and be open to feedback. Ability to provide support and training to volunteers. 

  • Organizational skills – ability to prioritize tasks and maintain focus in a fast-paced environment.

  • Customer service experience

  • Money handling experience

  • Stocking experience 

  • Ability to follow established standard operating procedures.

  • Ability to work a variety of shifts including weekends, and holidays. 


Salary and Benefits

  • Starting wage is $14/hour (equates to an annual salary of about $29,120).

  • Paid biweekly.

  • Benefits include vacation, PTO, and flexible schedule. Perks include store discounts, shift meals. 


Along with your cover letter, resume and 2-3 references, also include your answers to the following two essay questions

  1. In your opinion, describe a well-run cooperative grocery store and cafe with consensus-based management collective. Be specific.

  2. Describe a time when you were in a difficult position with a customer, client, etc. (examples: disagreement, not following rules, emotional outburst, etc.). How did you handle this situation?



PLEASE EMAIL RESUMES, cover letters, Essay questions and 2-3 references TO RACHEL At RachelM@riverwestcoop.org no later than 11:59 pm on Friday, September 20th.
Please include "Evening store manager Application" in the subject line